Customer Service Essentials (202111-867)
Event Description:
The Saskatchewan Chamber of Commerce has partnered with Saskatchewan Polytechnic's School of Continuing Education to deliver virtual programming throughout the province. Programming is focused on meeting the needs of the local business community by providing training solutions tailored towards business and skills that are in high demand or trending.
Course Description:
Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence and the Service Value Chain and how these help you to connect with customers. Practice the importance of positive language and learn the patterns than can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customer.
Mon. & Tues., Nov 8 & 9; 9am-noon
Tuition: $270.00 including GST
Registration Deadline: Nov 3, 2021
Course Code: CUST-1604
Course Number: 202111-867
16 non-credit hours
This is a live online course using Zoom. Please be at your computer during class times.
Course Description:
Gain an understanding of what professional customer service is by learning about the Five Drivers of Service Excellence and the Service Value Chain and how these help you to connect with customers. Practice the importance of positive language and learn the patterns than can result in challenging situations. This interactive workshop will show you how to go the extra mile that makes a difference to your customer.
Mon. & Tues., Nov 8 & 9; 9am-noon
Tuition: $270.00 including GST
Registration Deadline: Nov 3, 2021
Course Code: CUST-1604
Course Number: 202111-867
16 non-credit hours
This is a live online course using Zoom. Please be at your computer during class times.
